Return & Refund Policy

At Trektoes, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a restocking fee.

To initiate a return, please follow these steps:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Securely package the item(s) in the original packaging
3. Include all accessories, manuals, and documentation
4. Clearly write the RMA number on the outside of the package
5. Ship the package to our return address (provided with your RMA)

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's processing time.

Please note that shipping costs are non-refundable unless the return is due to our error. For returns that require a restocking fee, this amount will be deducted from your refund.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account.

If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If the issue persists after contacting your financial institution, please reach out to our customer service team with your order details and we will investigate the matter.

Contact Us