At Trektoes, we take pride in delivering your carefully selected footwear with efficiency and care. Our team processes orders swiftly to ensure your items are packed securely and dispatched without delay. Whether you're shopping for classic formal styles or contemporary casual designs, we prioritize quality handling from our warehouse to your doorstep. Every order is meticulously checked to meet our high standards before shipping.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery times vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs procedures. Seasonal peaks or unforeseen carrier delays might occasionally extend these timelines, but we proactively monitor all shipments to minimize disruptions.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

During checkout, you'll see real-time shipping cost calculations based on your cart contents and destination.

Currently, we ship to most countries across North America, Europe, and select Asian markets. Some remote locations or regions with complex import regulations may have restricted delivery options. If our system detects any shipping limitations to your address during checkout, you'll receive immediate notification. For specific country inquiries, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing:

- Your unique tracking number
- Carrier information and expected delivery date
- Direct links to monitor your package's journey

Track your shipment anytime through our website's "Order Status" page or the carrier's tracking portal. For consolidated orders with multiple items, some tracking details may update separately.

While we carefully select reliable logistics partners, occasional delays may occur due to weather, customs inspections, or carrier backlogs. If your package hasn't arrived within 5 business days of the estimated delivery date, please first check the tracking status for updates. For unresolved issues, contact [email protected] with your order number and shipping details. We'll investigate promptly and either reship your items or process a refund if the package is confirmed lost.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and aren't included in your order total or shipping costs. We declare all packages at their actual purchase value and cannot mark items as "gifts" to avoid fees. To estimate potential charges, we recommend consulting your national customs office before ordering. Note that customs processing may add 2-10 business days to your delivery timeline.